Click Logo To Page

Event Delegates Are Lifetime Friends

Customer relationships are meat and drink to Gary Chapman, he runs a consultancy company that trains and informs corporate organizations about Customer Relationship Management (CRM). His company runs public seminars around the country on a weekly basis, dealing with thousands of delegates every year; here is his advice to you if you are planning a similar event.

The registration process may be your first opportunity to connect personally with a customer and demonstrate to them what your values and standards are. Like all relationships, we generally judge what someone is like in the first 60 seconds and this is no different. You should consider each delegate as a potential lifetime friend who you are meeting for the first time and you should give them absolutely no cause to question your professionalism.

If this is the first time you have run an event and your admin staff have not yet cut their teeth either on delegates or on the product (the event), take plenty of time to script everything from the first telephone answer to the most awkward set of requests and questions you can think up. Give your people a chance to role-play those first 60 seconds until it becomes absolutely second nature.
Answer before the first ring

Consider what standards your admin team ought to be meeting. One organization demands that all of its telephones are answered “on or before the first ring” to demonstrate its urgency and alertness. “Hey! That's not physically possible”, I hear you say. Well, some telephone systems ring first at the receiving end before the caller hears the first ring in their ear, meaning that if you pick up after the first ring, the caller won't hear a ring. Although that can be a bit scary, you may want to set your standard around 3 rings and stick to it.

There are all sorts of other standards that are worth discussing with the admin team to ensure that your customers get a good standard of service:

• call-back within a promised timescale

• paperwork posted within 8 working hours

• emails sent within 4 working hours

• database up to date at the end of each working day

• payment reminders sent out 21 days, 28 days and 35 days after registration

Having set standards, make sure there is an easy way of checking that they are being adhered to. It is better that the admin team has their own monitoring system that you can check from time-to-time than to have big brother/sister keeping a permanent watchful eye on standards.

Gary Chapman also encourages his Admin Team to treat one another in the same way, using the same standards that they would use with an external customer. This way you actually remove stress and conflict as there is no potential to make a wrong decision. “What's the point of double standards?” asks Gary “Any reasoning person, given the choice, would choose the easier option. That's how standards slip. We don't give ourselves the choice!”




Summary
Event Delegates Are Lifetime Friends
Customer relationships are meat and drink to Gary Chapman, he runs a consultancy company that trains and informs corporate organizations about Customer Relationship Management (CRM). His company runs public seminars around the country on a weekly basis, dealing with thousands of delegates every year; here is his advice to you if you are planning a similar event. The registration process may be your first opportunity to connect personally with a customer and demonstrate to ...

Keywords:
online booking, event managment,booking mananger, booking, registration

Word Count:488

[#941 of 2596] -end


NEW Articles of the day for
BigMail Advertiser Magazine

Home Based Business Goals and How to Keep Them
So you've got this great idea for a home based business, and you've even started setting it up, but now what? It is important to set home based business goals that are realistic and focused. Setting those home based business goals can keep you...
...Read More

Seven Steps To a Sucessful Home Business
Seven Steps To Ensure a Successful Home Business The excitement of working at home full time can quickly wear off unless you ensure you have a balanced life. To obtain the optimal benefits from your business you must be passionate about it and...
...Read More

 

Visit Our Advertisers -
They help keep this service FREE!

NEW Ads every day in
BigMail Advertiser Magazine

Current Issue of 07/20/2018

WEALTHPEX


183


DISCOUNT STORE

Receive Discounts On Millions Of Health Products. Name Brand Items And Medicine 24/7 Delivered To Your Door. Check Us Out Now!
www.myedgeco.com/myhealth/ls26

179


Get Paid To Shop

www.myedgeco.com/shop/jp2829
www.sellbizopps.com/lists/jp2088
www.myedgeco.com/myshop/jp2829

127


COOK LIKE A MASTER CHEF!

Your Friends Will Be Amazed When You Prepare And Serve These Delicious, Mouth-Watering, Easy -To-Prepare Recipes!!
YOU'LL DISCOVER SOME OF THE WORLD'S BEST RECIPES!
www.sensationalrecipesgalore.com
NICK REED ENTERPRISES
6403 Julie Street
San Diego, California 92115

92


*HOW*
To Get One Million
People
To Send You $2.00

LEARN MY EASY METHOD!
Plus Receive Proof This Method Works.
Rush $2.00 & LSASE To:
R.L. Traylor
PO Box 3503
Gardena, CA 90247

119



GET 1 MILLION PEOPLE
To Send You $50 CASH In Twelve Months Or Less

New Automated Cash-System. Send 1 FC Stamp for DETAILS.
Alfonza Warren, Jr.
426 Crestwood Dr.
Summerville, SC 29483-4435

132


WHY ARE THESE PEOPLE DANCING?

They just read "Basic Guide to Getting Rich". Order Your Copy today and learn the secrets of the rich and famous. Send $10.00 to:
WHITE SWAN
P.O. BOX 303
RANDALLSTOWN, MD 21133

93


INFORMATION SELLING GOLDMINE!

1,000'S Of Super Hot Money Makers
Now On One Jammed-Packed CD!
For Your Own
"The Harris Infoserve Disk Catalog CD"
With Unlimited Duplication And Resell Rights,
Rush $39.95+$3 S & H To:
HAROLD BOSI
PO Box 35-188
Elmwood Park, IL 60707

25


ATTENTION SHOPPERS!

Shop Online At
America's Premiere Shopping Mall
There You Will Find Something For Everyone.
To Begin Shopping
Go To:
www.myedgeco.com/savings/jc1237

58


CURING CANCER WITH BAKING SODA

Cancer can be cured with Ordinary Baking
Soda. Is it possible to Reverse Cancer Cells?
Is it possible that cancer is not a disease
and is a symtom of a body deficiency?
Learn The TRUTH ABOUT CANCER
in this 8-page Report.
Send $6 S/H to:
JOHN THOMPSON
1508 STAFFORDSHIRE
CHARLESTON, SC 29407

36


Full Page Ads

!-WANT_TO_PURCHASE_ MINERALS_&_OTHER_OIL_&_GAS _INTERESTS.pdf
0-RL-Browning-Endless-Cash-System.pdf
0-S-DADA-The-Millionaires Club-Lotto-Tickets.pdf
00-JC-Patton-wealthperx.pdf
00-Wrightsco-com.pdf
00-eMclvor.pdf
00-jj-jones.pdf
1-J-Hurley-Free-Money-Making-Downline-for-Life.pdf
1-M-Golden-Make-Money-Simple-Cash-Payment-Plan.pdf
1-R-Bacha-The- Perpetual-Wheel-of-Fortune.pdf
2-D-Foley.pdf
20-J-Hurley.pdf
20-JCPatton-Mail-Lists.pdf
20-Robert-Peterson.pdf
20-T-E-Abraham-The-Wealth-Union.pdf
3-D-R-Deegan-Cash-Retirementt-Plan.pdf
3-J-Hurley-Time-Freedom-Rings.pdf
5-L-Valentine.pdf
5-L-Valentine2.pdf
5-S-Ford-The-Largest-Permanent-Matrix.pdf
5-T-Abraham-The-Wealth-Union.pdf
6-McCray.pdf
7-D-Deegan.pdf
8-180-Niche-package-offer-THE DOUGLAS MILLIKEN COMPANY.pdf
8-CR-Ellard.pdf
8-E-Molina.pdf
8-L-Valentine.pdf
88-A-Lawson.pdf
88-BD-JOHNSON.pdf
88-D-Baker.pdf
88-J-SMITH.pdf
88-d-nicholls.pdf
88-h-clay.pdf
88-j-orlando.pdf
88-jc-patton.pdf
88-l-domerson.pdf
88-l-gaines.pdf
88-m-bugarini.pdf
88-s-frescas.pdf
99-A-Moore.pdf
99-E-Bynum.pdf
99-H-Clay.pdf
99-JC-Patton-Mail-Lists.pdf
99-Monique's Mail.pdf
99-R-Peterson.pdf
99-c-vandergrift.pdf
99-j-skuse.pdf
99-r-vandergrift.pdf
99-wrights.pdf
A-BRADLEY.pdf
FRED-HINSTON.pdf
Gerard-Jeanty-1.pdf
Gerard-Jeanty-2.pdf
K-SCHECHTER.pdf
R-DEL-PILAR.pdf
Rabbi-Rev-Earl-Kelly.pdf
T-Johnson.pdf
Your-2016-ADSHEET-DIRECTORY1.pdf
sam-scruggs-21.pdf

BigMail Advertiser Magazine - COPYRIGHT - ALL RIGHTS RESERVED