WANT TO PURCHASE
MINERALS AND OTHER
Send details to:
P.O. Box 13557
Denver, CO 80201
Current Issue of 01/22/2019
91 MILLION PEOPLE WILL SEE YOUR AD!!!!
Your 75 Words WILL be e-mailed
to 65 MILLION PEOPLE;
Texted to 26 MILLION
$750 MONTHLY OR MORE!
Work At Home No Assembly, Meeting.
Receive Money Daily.
For Info, Send $2.00 LSASE To:
233-01 MENTONE AVE.
LAURELTON QUEENS, NY 11422
HATE MAIL--THE REASON FOR HATE MAIL And HOW TO RESPOND! IMPROVE YOUR CUSTOMER SERVICE SKILLS.
Report-Reprint Rights $3.00 To:
Horsham, PA 19044
YOURS IN HEALTH, WEALTH AND WELLNESS,
INFORMATION SELLING GOLDMINE!
1,000's of Super Hot Money Makers
Now on one Jammed-Packed CD!
For your own "The Harris Infoserve Disk Catalog CD"
with unlimited duplication and resell rights,
Rush $39.95 + $3 S&H to:
PO Box 35-188
Elmwood Park, IL 60707
EASY WAY TO BIG EBAY PROFITS!
FREE WEBSITE REWARD
CERTIFICATE $197.00 VALUE
And Lots Of Money Making
Opportunities. Your Website Is Submitted FREE To 880,000
Search Engines, Classified Ads,
Millions Of People Will
Visit Your Site.
For Complete Package,
Send $20.00 Cash Or Money Order Only To:
PO BOX 763
GOLDSBORO, NC 27533
The reason for Hate Mail and How To Respond.
Improve your customer service skills. Report with Reprint Rights $3.00
PO BOX 1886
HORSHAM, PA 19044
23 FAST FOOD RESTAURANT CARD
Comes With 100% No Expiration Date. Burger King, Denny's, Taco Bell, Popeye's, Wendy's, Boston Market, KFC, Pizza Hut, and more. Only $10.00 or 2 for $15.00. Buy 3 Get one FREE! Send Cash or Money Orders to:
BRUCE MCFAYDEN SALES
670 MADISON AVE.
DAYTONA BEACH, FL 32114
MLM-Network Connection Magazine
FULL PAGE ADVERTISERS
0-WANT_TO_PURCHASE_ MINERALS_&_OTHER_OIL_&_GAS _INTERESTS.pdf
MLM-Network Connection Magazine COVER Page
YOU Can Advertise
In This Magazine
Providing Customer Support To Your Hosting Clients
I have said in some of my other articles that a hosting company needs to provide good customer service to succeed. From past experience I know how annoying it can be for a client if their host doesnít have a good support system in place. Many clients will expect fast replies to their support questions, and if you cannot supply this you may start to lose clients.
For a hosting company to be successful, they must be able to attract new clients to their service and keep their old ones. A host can build a large customer base in a few months, the hard job is keeping their clients.
The Types of Support Services
There are many different ways a host can offer customer support to their clients, I have listed just a few below:
Many hosts now offer 24/7 support as well, any new host should consider offering customer support around the clock, it can cost a lot to run this type of support service, however many clients do expect 24 hour support.
This is a basic support system using emails, it can be a slow form of communication if the host or customer only checks their email inbox every hour for example. I would recommend providing an email address which clients can use to contact the support staff.
Many hosting companies do offer phone support, however not all clients will use this method to contact the host. If the host can answer the phone for every call this can be a very quick method for answering clientsí questions. The costs associated with telephone support can be relatively low, if no free phone number is provided. This type of support isnít necessary if the host provides other effective methods of contact.
I would recommend any new host to invest in a support desk, it can combine email support, FAQ (frequently asked questions), knowledge base, articles, and also allows for an online record of all replies.
Basically when a client needs support, they log into the support desk, create a ticket and when a support representative is free they can access the question (ticket) and reply online. Once the reply has been processed by the system, the client usually receives an email.
The advantages of a support desk means that a host can usually add unlimited departments and support staff, which means the host company can use outsourced support options, where another company can answer the support questions whenever needed.
The software required can range from nothing up to around $1000, many do have the same features. I would recommend that a host provides a support desk, but before they invest in one, shop around and ensure that they purchase one right for their needs.
Nearly every internet users has used some form of instant messenger service, this is what live chat is, it provides a platform for the support staff and customer to talk over the internet in real-time.
This is a very useful support service, and can be low in cost as well. There are many live chat services around, again I would recommend shopping around.
You can provide a question and answers section online for the most commonly answered questions. This can stop different clients contacting the support desk with the same questions, which can be time consuming and quite frankly annoying.
I would recommend provide this type of support, as it will save time and money in the long run and can be very easy to set-up.
A online forum provide a platform for your customers to contact each other, and ask questions. Providing a forum can reduce the number of support requests you receive each month because another member may be able to offer help.
An example of an online hosting forum is Web Hosting Complete (http://www.whcomplete.com), this forum offers free web hosting tutorials and articles to itís members. Web Hosting Complete does not sell hosting services itís self, so if you as a host and are not prepared to offer a forum to your clients you should consider linking to a site like this. As the forum site does not sell hosting there shouldnít be much competition and you benefit from the site because they are providing free support to your clients.
Providing good customer support can cost money, however I believe that this is well worth as happy customers will generate more income.