Flowers From Seed Magazine - Issue V-1219

 

Flowers From Seed Magazine COVER Page
FULL PAGE ADVERTISERS
How YOU Can Advertise
In This Magazine




How to Manage Customer Expectations

Do you often have the thought that your business would operate so much better without customers and all their demands? They want this, that and the other – all of which interrupts your day! But customer expectations are what drives your business and keeps them coming back.

Do you know what your customers are expecting of you? If not, how can you find out? What will understanding their expectations do for your business? In this article we are going to look at expectations and how it’s important for you and your business to know what they are.

What Do They Expect?

Not many businesses endeavour to find out what their customers want! Owners assume they know. Big mistake! If you want to grow your business, find out what your customers expect of you. How can you do this? Ask them! Why not have an ‘Expectations Week’. Tell your staff that this week’s goal is to ask customers what they expect of the business. Set a target of approaching a certain number of customers a day and just ask, “If I was to ask you what your top 3 expectations of doing business with us are, what would they be?”

Alternatively you could put out an Expectations Book and ask customers to write down their comments. This way, they will not be embarrassed and perhaps may be more frank!

If you operate your business remotely, why not do an e-mail survey? Consider offering a prize to encourage responses.

Great Expectations

What is your customer likely to come up with as expectations of doing business with you? Here are some possible answers:

- Fast and efficient service

- Competitive price

- Quality products

- Sufficient stock to meet demand

- Trained staff

- Being treated politely and with respect

- The phone being promptly answered

- E-mails responded to within a reasonable timescale

- Promises being kept

- A clear complaints procedure

- Clean and well maintained premises

Depending on your business, the list could go on! But you have the idea. No doubt you could add many more.

Review and Take Action

Armed with your list of expectations, your next step is to review them and see which ones you are currently meeting. Remember, you may think you are meeting a certain expectation but this is an opportunity for a quick reality check to ensure it’s really happening.

The list you’re left with are the expectations which you are not currently delivering on. Looking at each of them in turn, ask yourself whether, even with the best will in the world, you could meet that expectation. You may have an over exuberant customer who just expects too much! If you realistically can’t meet it, delete it.

You will then be left with a number of core expectations, which you could meet with some thought and action. Sit down with a pen and paper and put in place an Action Plan on what needs to be done to achieve what your customer expects of you. Get your staff together and all commit to putting the outcomes into action.

You’ve Listened!

Having gone to the trouble of asking your customers what they expect of you, don’t forget to provide them with some feedback. If you gathered ideas from the shop floor, put up a notice thanking everyone for their participation and listing the expectations you are taking action on. Why not display an Expectations Charter?

If you had responses via e-mail, reply and again outline what you have done. You could even list the expectations on your web site.

Having gone to all this trouble of asking, reviewing and taking action, it’s all too easy to forget what you committed after a few weeks or months. Make sure that at least once a quarter you re-visit the original list and check that you are still delivering what your customers expect of you.

What Can You Expect?

If you have followed through on the steps, what’s in it for you? After all, the customers get what they want; what’s your payback?

- Your customers are likely to return more often

- They are more likely to remain loyal customers

- They will spend more

- They will be an ambassador for you and your business

- They will generate referrals

Some pretty compelling reasons to put an expectations programme in place!

So, review these steps and consider asking your customers what they want of you. If you can manage their expectations, you manage their experience and so manage your profits!




 

Flowers From Seed Magazine
FULL PAGE ADVERTISERS

._0-WANT_TO_PURCHASE_ MINERALS_&_OTHER_OIL_&_GAS _INTERESTS.pdf
0-D-WOOD.pdf
0-J-FANCY.pdf
0-WANT_TO_PURCHASE_ MINERALS_&_OTHER_OIL_&_GAS _INTERESTS.pdf
00-Brite-Star.pdf
00-Brite-Star2.pdf
00-E-Bynum.pdf
00-H-Clay.pdf
00-J-SMITH.pdf
00-JC-Patton-wealthperx.pdf
00-Monique's Mail.pdf
00-R-Peterson.pdf
00-Slaton-Eison.pdf
00-Wrightsco-com.pdf
00-d-nicholls.pdf
00-eMclvor.pdf
00-h-clay.pdf
00-j-orlando.pdf
00-j-skuse.pdf
00-jc-patton.pdf
00-jj-jones.pdf
00-l-domerson.pdf
00-l-gaines.pdf
00-m-bugarini.pdf
00-r-vandergrift.pdf
00-s-frescas.pdf
1-WANT_TO_PURCHASE_MINERALS_&_OTHER_OIL_&_GAS_INTERESTS.pdf
20-JCPatton-Mail-Lists.pdf
20-Robert-Peterson.pdf
88-BD-JOHNSON.pdf
88-D-Baker.pdf
88-J-SMITH.pdf
88-d-nicholls.pdf
88-h-clay.pdf
88-j-orlando.pdf
88-jc-patton.pdf
88-l-domerson.pdf
88-l-gaines.pdf
88-m-bugarini.pdf
88-s-frescas.pdf
99-A-Moore.pdf
99-E-Bynum.pdf
99-H-Clay.pdf
99-JC-Patton-Mail-Lists.pdf
99-Monique's Mail.pdf
99-R-Peterson.pdf
99-c-vandergrift.pdf
99-j-skuse.pdf
99-r-vandergrift.pdf
99-wrights.pdf
999-BROKER-BRITE-STAR-ENTERPRISES.pdf
999-Brite-Star.pdf
A-Moore.pdf
BD-JOHNSON.pdf
FRED-HINSTON.pdf
MAKE-MONEY.pdf
WANT_TO_PURCHASE_MINERALS_AND_OTHER_OIL_&_GAS_INTERESTS.pdf
Your-2018-ADSHEET-DIRECTORY1.pdf
c-vandergrift.pdf
sam-scruggs-21.pdf

 

WANT TO PURCHASE
MINERALS AND OTHER
OIL/GAS INTERESTS.

Send details to:
P.O. Box 13557
Denver, CO 80201


Current Issue of 05/26/2019

THE CANNABIS INVESTORS GROUP. FREE 44 PAGE OPPORTUNITY BOOKLET.

THE CANNABIS INVESTORS GROUP HELPS OUR MEMBERS TO IDENTIFY THE NEXT CRYPTOCURRENCY COINS THAT GROW AS BIG AS BITCOIN. FOR OUR FREE 44 PAGE OPPORTUNITY BOOKLET:1-800-311-9882 USE INVITATION CODE 586092
187


GAS & CASH EXPLOSION!
Never Pay For Gas Again!

Get a $25 Pre-Paid Gas Card
Just For Joining!
Receive Unlimited
$25 Gas Cards + $15 Cash!
For your master copies, your first $25 Gas Card, and to begin receiving Unlimited Gas Card & Cash Earnings, Send This AD + One-time payment of $75 to the Monitor:
DAVID BOWKER
1002 9th Ave. New Brighton, PA 15066
Referred By: Gerard Jeanty, ID#1180
Select 2 choices of Gas Cards:
Exxon BP Gulf Sunoco Shell Marathon CitGo

121


FREE DOWNLINE

Let my Company help build your
downline.
For FREE info pack,
Call 1-866-722-5363.
Recorded Message. Call right Now!
Give ID# 13447 (FREE Postcards)

5


14 BEER RECIPES

Ingredients - Directions
Only $10.00 Cash or Money Order. Three more Beer Recipes Free.
WRIGHT'S CO.
P.O. BOX 1886
HORSHAM PA 19044
http://wrightsco.com

109


START 2016 THE RIGHT WAY

With A Great Business
Selling Children's Clothing.
You Set The Hours.
Great Business For Women,
Couples And Friends.
Go To:
www.MagicKidsUSA.com
Type In Discount Code
MK 01-0888
Make 2016 Your Year * Good Luck Harry

9


EARN BIG MONEY


181


THE $500.00 A DAY PLAN


129




158



167


INTERESTED IN MAKING MONEY ONLINE?

Never Talk On The Phone.
For Complete Details, Send A SASE To:
Publishers Market Source
P.O. Box 11272
Merrillville, IN 46411

123


SALES PERSONNEL

To Call On Spas, Beauty Salons,
Beauty Supply Stores, Boutiques,
Health Clubs, Etc.
To Introduce And Sell
WILD ROSE PERSONAL CARE PRODUCTS.
40% Commission On Every Case Sold.
Send Info To:
Sales
PO Box 303
Randallstown, MD 21133

12


FREE MAILING LIST!

> MICKEY PARKER <
413 S. MALLARD ST.
LAS VEGAS, NV 89107

149



172


32 PAGE CATALOG!
GROVER'S BEST OPPORTUNITIES, OFFERS and JUST FOR FUN!

The most entertaining,informative and fun mail order catalog on the planet! $2.00 postpaid!
GROVER ALLEN, Dept. CT18,
P.O. BOX 10025
PRICHARD, AL 36610.
See our catalog Free at infojet.biz/016

105


EARN $1,000 A DAY

NEW and RESPONSIVE PROGRAM. Low Cost!
INNOVATIVE, GREATEST INCOME EVER.
Reply today.
Send Two Dollars for Info, shipping and handling to:
R.Logan
PO Box 311096
Jamaica, NY 11431

56


23 POPULAR FAST FOOD RESTAURANT DISCOUNT CARD



126


$11,550 IN 90 DAYS OR LESS!
What Makes a Truly GREAT Program?

"Double Your Money Back Guarantee"!
Just for checking us out!
Visit Us Online At:
http://www.QuarterlyConnection.com

Sponsor: Eugene Schultz --- Code:WPIP

64


DISTRIBUTORS WANTED!
MAKE UP TO $10,000 MONTHLY
GIVING AWAY
FREE PRESCRIPTION DISCOUNT CARDS

which save people up to 87% at over 54,000 pharmacies nationwide! For a complete information packet, send this ad and $1.00 to:
ALLIED CONSULTING
PO BOX 111124
AURORA,CO 80042
Attn: RxCut-SCAB-1

152


FREE
INSTANT CASH FLOW SYSTEM!

How To Make An Amazing Income For Life
With A FREE Instant Cash Flow System!
a $597.00 value!
Start From Absolute Zero And Create An
Amazing Income For Life - Guaranteed!
Return This Ad With $1.00 Processing Fee To:
Free Cash Flow System
100 Blackamore Ave., Suite 22
Cranston, RI 02910
(Reg # 1809)

40



173


OPPORTUNITY TO CUT MORTGAGE PAYMENTS IN HALF!

www.themtgmanager.org/aff/8203 - Leroy Taggart
www.themortgagemanager.biz/8203-Leroy Taggart
www.themortgagemanager.biz/backoffice

27


EARN $1,000 A DAY

NEW and RESPONSIVE PROGRAM. Low Cost!
INNOVATIVE, GREATEST INCOME EVER.
Reply today.
Send Two Dollars for Info, shipping and handling to:
R.Logan
PO Box 311096
Jamaica, NY 11431

56


CREATE A MASSIVE CASH FLOW EXPLOSION!

Highly Lucurative Business Model. Market The World's Greatest Nutrition. Protect Your Health And Build True Financial Wealth. Upgrade Your Lifestyle.
Call 618-306-1019

177


FREE REPORTS!

Government Lists Of Over
50 Grants and Loans.
Seniors, Free Dentures Services, Bridges, Crowns, Dentures and More.
$5.00 Postage Cash Or US Postage Money Order:
NORA LEE
PO BOX 763
GOLDSBORO, NC 27533

53




    


images_article



images_horiz_220x90



images_horiz_468x60



images_horiz_728x90



ad_images_mini



images_square

images_vert


Flowers From Seed Magazine

Flowers From Seed Magazine - COPYRIGHT © - ALL RIGHTS RESERVED